REPORTING & APPEALS

‍

Can You Tell Me Why I Was Banned?

In some cases, banned users will be provided with a reason for their ban. This reason will appear immediately following the ban notification in an in-app message.

However, in many cases, we do not disclose the specific reasons for a ban. While we understand that this may be frustrating, please note that bans can result from various factors, including:

• Reports from other users.
• Reviews conducted by our moderation team.
• Automated detection of suspicious or prohibited activities.

‍

We keep these details private to protect the anonymity of users who may have reported you and to maintain the safety and integrity of the Gush community.

‍

Reasons for Ban

Some common reasons for account bans include:

1. Fake or Inauthentic Profiles: If your profile is determined to be fake or misleading.
2. Inappropriate Behavior: Reports of disrespectful or inappropriate actions, such as harassment or offensive language.
3. Suspicious or Prohibited Activity: Any activity that contradicts our guidelines, such as spamming or fraudulent actions.
4. Violation of Policies: Breaching our Terms of Use, Privacy Policy, or other community standards.

‍

Who Makes the Final Decision?

Our moderation team consists of trained Gush staff members from diverse backgrounds and experiences. They carefully review reports and ensure that all decisions are fair and unbiased.

‍

What Happens After a Ban?

• You will not be able to create a new Gush account.
• Ban reasons will not be disclosed further, and they are not included in data export requests.

‍

If you believe your account was banned in error, you may contact our support team at support@gushdate.com to request a review. Please include your account details and any relevant information.

‍

Need More Help?

‍

Submit a request

1. The user's profile information, such as photos, gender, or other details, appears to be fake or inauthentic.
2. During a blind date session or after matching, the user displays disrespectful behavior or violates Gush's rules.

‍

Need More Help?

‍

Submit a request

If you notice suspicious activity within the Gush app or have a significant concern—such as:

• A user operating multiple accounts.
• Any other important matter regarding activities in the app or the Gush community.

‍

You can inform the Gush moderation team by:

• Visiting the Submit a Request page on the Gush website and sharing the details of your concern.
• Contacting us directly via email at support@gushdate.com.

‍

We value your input in helping us maintain a safe and welcoming environment for everyone.

‍

Need More Help?

‍

Submit a request

• In the US: Call the National Suicide Prevention Lifeline at 1-800-273-TALK (8255). This is a 24-hour, toll-free, and confidential hotline available to anyone in need.
• In Canada: Call Talk Suicide Canada at 1-833-456-4566 or text 45645. This service is available 24/7 and offers confidential support in both English and French.
• For other countries: Visit The International Association for Suicide Prevention's website to find crisis resources and support centers worldwide.

‍

Your safety and the safety of others are important to us. If you have concerns about another Gush member's well-being, please don’t hesitate to take action or reach out to the appropriate resources.

‍

Need More Help?

‍

Submit a request

‍

Actions That Violate Our Policies

1. Deliberate False Reports:
   If you are not interested in a profile or the person displayed in it, you should remove them instead of reporting them. Submitting a false report wastes the time and resources of our moderation and safety teams, taking attention away from critical work to ensure the safety of the Gush community.
2. Discriminatory Reporting:
   Reporting someone for discriminatory reasons—such as their (actual or perceived) gender identity, gender expression, race, color, religion, or disability—will result in an immediate ban from the platform.
3. Harassment and Misuse of Reporting Features:
   As stated in our Terms of Use, users may not harass, bully, stalk, intimidate, defame, or mistreat any individual, including through the misuse of the reporting feature.

‍

Consequences for Misuse

• Submitting false or baseless reports may result in a warning or ban on your account.
• Gush has a zero-tolerance policy for discriminatory behavior, which will lead to permanent removal from the platform.

‍

We are dedicated to maintaining a safe and inclusive space for meaningful connections. Please use the reporting feature responsibly to help us achieve this goal.

‍

Need More Help?

‍

Submit a request